Terms of Service

1. Acceptance of Terms

By accessing or using PDFXINET (the "Service") — whether through our website, API, or any associated applications — you agree to be legally bound by these Terms of Service ("Terms") and all policies incorporated by reference including our Privacy Policy, Cookie Policy, and Acceptable Use Policy.

If you are using the Service on behalf of an organisation, you represent that you have authority to bind that organisation to these Terms.

If you do not accept these Terms, you must not use the Service.

2. Description of Service

PDFXINET provides browser-based and API-accessible tools for processing PDF and document files, including but not limited to: conversion between formats, merging, splitting, compression, watermarking, OCR, electronic signature, AI summarisation, redaction, and form filling. The Service is provided subject to the plan tier you have subscribed to.

We reserve the right to modify, suspend, or discontinue any feature of the Service with reasonable notice, except where required otherwise by law.

3. Eligibility

• You must be at least 16 years old (or the age of digital consent in your jurisdiction if higher) to create an account.
• Guest (unauthenticated) use is available to users aged 16 and over.
• The Service is not available to persons or entities on UK, EU, or US government sanctions lists.
• If you are located in a jurisdiction where use of this Service is restricted or prohibited by law, you must not use it.

4. Accounts

• You must provide accurate, current, and complete registration information.
• You are responsible for maintaining the confidentiality of your password and all activity under your account.
• You must notify us immediately of any unauthorised use at security@pdfxinet.com.
• One person or entity may not maintain more than one free account.
• Account credentials are personal and may not be shared with or transferred to others.
• We reserve the right to refuse registration or suspend accounts at our reasonable discretion.

5. Acceptable Use

You agree to use the Service only for lawful purposes and in accordance with our Acceptable Use Policy ("AUP"), which is incorporated into these Terms. Key prohibitions include but are not limited to:

• Processing files to which you do not hold appropriate rights or permissions
• Uploading content that infringes third-party intellectual property rights
• Processing unlawful, defamatory, obscene, or harmful content
• Attempting to circumvent security controls, rate limits, or file size restrictions
• Using automated scripts or bots outside of our published API with a valid API key
• Uploading malware, viruses, or other malicious code
• Using the Service to facilitate spam, phishing, or other fraudulent activities

Violation of the AUP may result in immediate account suspension without refund.

6. Your Files and Intellectual Property

• You retain all intellectual property rights in the files you upload.
• By uploading files, you grant us a limited, non-exclusive, non-transferable, revocable licence to process those files solely to provide the requested Service operation.
• We do not access, read, index, or use the content of your files for any purpose beyond performing the operation you requested.
• Input files are deleted immediately after processing; output files are deleted within 24 hours.
• You are solely responsible for ensuring you have the right to process any files you upload.

7. Subscriptions, Billing and Payment

7.1 Subscription terms

• Paid plans are billed monthly in advance on the date of initial purchase.
• All prices are displayed inclusive of applicable VAT where required by law.
• Subscriptions auto-renew unless cancelled before the renewal date.
• We will give you at least 30 days' notice of any price increase before it applies to your subscription.

7.2 Cancellation

You may cancel your subscription at any time from your dashboard. Cancellation stops future charges. Your paid plan access continues until the end of the current billing period. No partial-period refunds are given on cancellation except as required by law or our Refund Policy.

7.3 Failed payments

If a payment fails, we will retry for up to 7 days. If payment cannot be collected, your account will revert to the free tier and access to paid features will be suspended until payment is resolved.

8. Consumer Rights (UK & EU)

8.1 UK Consumer Contracts Regulations 2013

If you are a consumer (not a business) in the United Kingdom, you have a statutory right to cancel a subscription within 14 calendar days of purchase (the "cooling-off period") without giving any reason, under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

However, by purchasing a paid plan and immediately using the Service, you expressly consent to performance beginning before the end of the cooling-off period. If you request cancellation during this period after having used the Service, you may be charged a proportionate amount for use prior to cancellation. For a full refund, request cancellation before using any paid features.

8.2 EU Consumer Rights Directive (2011/83/EU)

EU consumers have equivalent withdrawal rights. The right to withdraw from a digital services contract is lost once performance of the service has begun at your request and you have acknowledged you will lose the right to withdraw.

8.3 Consumer Rights Act 2015 (UK) — Digital Content

The digital content and services we provide must be of satisfactory quality, fit for purpose, and as described. If they do not meet these standards, you may have a statutory right to a remedy (repair, replacement, or price reduction). These statutory rights are not affected by our commercial refund policy.

8.4 Mandatory pre-contract information

Before purchasing a paid plan, we provide all information required by the Consumer Contracts Regulations 2013 Schedule 2, including: total price including taxes, duration and renewal terms, payment arrangements, cancellation rights, and our complaints procedure.

9. Free Tier and Guest Limits

• Guest (unauthenticated) users: limited to 2 file operations per day per IP address.
• Free registered accounts: subject to the limits displayed on our Pricing page.
• We reserve the right to adjust free tier limits with reasonable notice.

10. Disclaimer of Warranties

The Service is provided "as is" and "as available" without any warranty, express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, or non-infringement, to the maximum extent permitted by applicable law.

We do not warrant that: (a) the Service will be uninterrupted or error-free; (b) results of PDF processing will be perfect or meet all requirements; (c) the Service will be compatible with all file types or software versions. PDF processing quality depends on input file quality and the capabilities of the underlying open-source libraries.

Nothing in these Terms limits any statutory consumer rights you have under UK or EU law that cannot be excluded.

11. Limitation of Liability

To the maximum extent permitted by applicable law:

• Our total aggregate liability to you for all claims arising from or relating to the Service shall not exceed the greater of: (a) the total fees you paid to us in the 12 months preceding the claim, or (b) £50.
• We are not liable for any indirect, incidental, consequential, special, or punitive damages, including loss of profits, loss of data, or business interruption, even if we have been advised of the possibility of such damages.
• We are not liable for: (a) loss or corruption of uploaded files beyond our stated 24-hour retention policy; (b) the accuracy or quality of AI-generated output; (c) any reliance placed on OCR or automated text extraction results.

These limitations do not apply to: liability for death or personal injury caused by our negligence; fraud or fraudulent misrepresentation; or any other liability that cannot be excluded or limited under applicable law (including the Consumer Rights Act 2015).

12. Indemnity

You agree to indemnify and hold harmless XINET IT CONSULTING LTD, its officers, directors, employees, and agents from any claims, damages, losses, liabilities, and costs (including reasonable legal fees) arising from: (a) your violation of these Terms; (b) your misuse of the Service; (c) your infringement of any third-party rights; or (d) any content you upload.

13. Intellectual Property and Brand

The PDFXINET name, logo, website design, software, and all related intellectual property are the exclusive property of XINET IT CONSULTING LTD or its licensors. All rights are reserved.

You may not: (a) use our brand assets without prior written permission; (b) represent yourself as affiliated with or endorsed by PDFXINET; (c) reverse engineer, decompile, or create derivative works of our software.

14. Suspension and Termination

• By you: You may close your account at any time from your profile settings. Closure deletes your personal data within 90 days in accordance with our Privacy Policy.
• By us — for cause: We may suspend or terminate your account immediately and without notice if you violate these Terms or our AUP, engage in fraudulent activity, or pose a security risk.
• By us — without cause: We may terminate your account with 30 days' notice. If we do, we will provide a pro-rata refund for any unused prepaid subscription period.
• Upon termination, your right to use the Service ceases. We retain data only as required by our Privacy Policy and applicable law.

15. Governing Law and Dispute Resolution

15.1 Governing law

These Terms are governed by the laws of England and Wales. This does not affect any mandatory consumer protection laws of your country of residence that may apply additionally.

15.2 EU consumers

If you are a consumer in the European Union, you may also rely on the mandatory laws of your country of residence. Nothing in these Terms prevents you from bringing a claim in the courts of your EU member state.

15.3 Alternative Dispute Resolution

EU consumers may use the European Commission's Online Dispute Resolution platform at ec.europa.eu/consumers/odr.

15.4 Jurisdiction

For business users, disputes are subject to the exclusive jurisdiction of the courts of England and Wales.

16. General Provisions

• Entire agreement: These Terms, together with all incorporated policies, constitute the entire agreement between you and PDFXINET regarding the Service and supersede all prior agreements.
• Severability: If any provision is found to be invalid or unenforceable, the remaining provisions continue in full force.
• Waiver: Our failure to enforce any provision is not a waiver of our right to enforce it in the future.
• Force majeure: We are not liable for delays or failures caused by events outside our reasonable control, including natural disasters, government actions, internet disruptions, or cyberattacks.
• Assignment: You may not assign your rights under these Terms. We may assign ours in connection with a merger, acquisition, or sale of assets.
• Notices: Legal notices to us must be sent to legal@pdfxinet.com. We may provide notices to you via your registered email address.