Refund Policy

Last updated: 25 October 2026  |  Effective: 25 October 2026

14-Day Pro-Rata Refund Guarantee

Cancel within 14 days of purchase and we'll refund you for every unused day — you only pay for the days the service was active.

1. Your Statutory Right of Withdrawal (UK & EU)

UK — Consumer Contracts Regulations 2013

If you are a consumer (not purchasing for business purposes) in the United Kingdom, you have a statutory right under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 to cancel a subscription within 14 calendar days of purchase without giving any reason.

By subscribing, you expressly request that the service begins immediately. If you use paid features and then request cancellation within 14 days, the refund is calculated on a pro-rata basis: you are charged for the days the service was active and refunded for the remaining unused days in the billing period.

EU — Consumer Rights Directive 2011/83/EU

EU consumers have equivalent rights under the Consumer Rights Directive. You acknowledge that your right of withdrawal will be lost once the service has been fully performed at your request. For subscription services, the right to withdraw applies to the first billing period.

2. Our Commercial Guarantee (All Customers)

In addition to your statutory rights, we offer a 14-day pro-rata refund guarantee on all paid plan purchases. The refund amount is calculated as:

Refund = Invoice amount × (Days remaining ÷ Billing period days)
Monthly billing period = 30 days · Annual billing period = 365 days
Purchase typeRefund windowAmount
New subscription (any paid plan)14 calendar days from first paymentPro-rata: charged for days used, refunded for remaining days
Plan upgrade14 calendar days from upgrade datePro-rata of the upgrade charge for unused days
Subscription renewal7 calendar days from renewal chargePro-rata of renewal charge for unused days
Annual plan14 calendar days from purchasePro-rata: charged for days used (out of 365), refunded for remaining

3. How to Request a Refund

  1. Email billing@pdfxinet.com from your registered email address, including your order reference or the email address used for payment.
  2. Or submit a support ticket from your dashboard: Support → Billing enquiry.
  3. Our team will review the pro-rata calculation and process your request within 2 business days, confirming the exact refund amount by email.
  4. Approved refunds are returned to your original payment method. Processing time: 5–10 business days (Stripe); 3–5 business days (PayPal). Your bank or card issuer may require additional time.

4. Non-Refundable Circumstances

Refunds will not be issued where:

  • The refund request is made outside the applicable window above
  • Your account was suspended or terminated for violating our Terms of Service or Acceptable Use Policy
  • The refund request relates to charges incurred due to your sharing of account credentials with others
  • You have previously received a refund for the same account within the preceding 12 months (one refund per account per year)
  • The purchase was of a promotional or discounted plan where refund terms were explicitly excluded at time of purchase

5. Partial Month Usage

When you cancel, your paid plan features remain available until the end of the current billing period at no extra charge. If you cancel within the 14-day refund window and submit a refund request, the pro-rata amount (unused days) is refunded — your plan access ends immediately upon refund approval. Voluntary cancellation outside the refund window carries no credit or refund for remaining days.

6. Disputed Charges / Chargebacks

If you believe a charge was made in error, please contact us at billing@pdfxinet.com before initiating a chargeback with your bank. We resolve billing disputes quickly and chargebacks incur fees that we may need to pass on. We work in good faith to resolve all billing concerns promptly.

7. VAT and Tax

Refunds are returned at the full amount charged including any VAT that was collected. VAT invoices are available on request from billing@pdfxinet.com for business customers.

8. Statutory Rights

This commercial refund policy does not affect your statutory consumer rights under the Consumer Rights Act 2015 (UK), the Consumer Rights Directive (EU), or any equivalent legislation in your jurisdiction. You always retain any rights you have under applicable consumer protection law regardless of the terms of this policy.

9. Contact

Email: billing@pdfxinet.com
Contact form: pdfxinet.com/contact
Response time: within 2 business days