Accessibility Statement

1. Our Commitment

PDFXINET is committed to ensuring digital accessibility for people with disabilities. We continually improve the user experience for everyone and apply relevant accessibility standards.

We aim to conform to WCAG 2.1 Level AA (Web Content Accessibility Guidelines) as referenced by:

• The UK Equality Act 2010 (duty to make reasonable adjustments)
• EN 301 549 (European accessibility standard for ICT products and services)
• The EU Web Accessibility Directive (2016/2102/EU)
• Section 508 of the US Rehabilitation Act (for US users)
• The Americans with Disabilities Act (ADA) Title III (web accessibility)

2. Current Accessibility Status

PDFXINET is partially conformant with WCAG 2.1 Level AA. "Partially conformant" means that some content does not fully conform to the accessibility standard.

What works well

• All pages use semantic HTML5 landmarks (<nav>, <main>, <footer>)
• All images and icons have appropriate alt text or aria-label
• Colour contrast ratios meet WCAG AA requirements for body text (4.5:1 minimum)
• The website is navigable by keyboard (Tab, Shift+Tab, Enter, Space, Arrow keys)
• Focus indicators are visible on interactive elements
• Forms include associated <label> elements for all inputs
• Error messages are programmatically associated with their fields
• Flash messages use role="alert" for screen reader announcement
• The page title is descriptive and unique for each page
• Text can be resized up to 200% without loss of content or functionality
• Bootstrap 5's accessible components are used throughout

Known limitations

• PDF output files: Generated PDF files may not themselves be fully accessible (tagged PDFs). We are working to add PDF/UA tagging to outputs. If you need an accessible PDF, please contact us.
• Signature canvas (E-Sign tool): The HTML5 canvas drawing interface for handwritten signatures has limited screen reader support. The typed and upload options provide equivalent functionality.
• Complex data tables in admin views: Some admin dashboard tables may need improved header associations. These are restricted to authenticated admin users only.
• Live chat widget: The live chat interface may not be fully operable by keyboard in all browsers. Email support is always available as an alternative.
• File upload drag-and-drop zones: Enhanced keyboard interaction for drag-and-drop areas is being improved. The standard file input button is always available as a keyboard-accessible alternative.

3. Technical Specification

PDFXINET relies on the following technologies for conformance with the accessibility standard:

• HTML5
• CSS3
• JavaScript (ECMAScript 2015+)
• ARIA (Accessible Rich Internet Applications) attributes
• Bootstrap 5 (which includes built-in ARIA support)

4. Assistive Technology Compatibility

We have tested or aim to support the following assistive technology combinations:

5. Requesting Accessible Content or Support

If you cannot access any content or functionality on our website due to a disability, or if you need content in an alternative format, please contact us:

• Email: accessibility@pdfxinet.com
• Contact form: pdfxinet.com/contact
• Response time: We aim to respond within 5 business days and resolve accessibility barriers within a reasonable timeframe.

We will work with you to provide the information you need in an accessible format.

6. Feedback and Enforcement

We welcome feedback on the accessibility of our website. If you find an issue not listed above, please report it to accessibility@pdfxinet.com.

If you are not satisfied with our response:

• UK users: Contact the Equality Advisory and Support Service (EASS) at equalityadvisoryservice.com
• EU users: Contact your national enforcement body. A list is available at the European Commission Digital Strategy website.
• US users: Contact the ADA National Network at 1-800-949-4232 or file a complaint with the US Department of Justice.

7. Formal Complaints (UK)

You can make a formal complaint under the UK Equality Act 2010 if you believe we have failed to make reasonable adjustments. We encourage you to contact us first as we can usually resolve issues quickly.

8. Our Improvement Roadmap

We are actively working to improve accessibility. Planned improvements include:

• Tagged PDF output (PDF/UA-1) for all generated documents — Q4 2026
• Improved canvas-alternative text flow for the signature tool — Q4 2026
• Full ARIA live region review for dynamic content updates — Q1 2027
• Independent WCAG 2.1 AA audit by a third-party accessibility specialist — Q1 2027

9. Preparation of This Statement

This statement was prepared on 16 August 2026 based on a self-assessment. We will review and update this statement annually and following any significant changes to the website.